Service and Support

FAQs

Can I buy directly from RKI?
No, all sales are handled through our extensive network of Authorized RKI Distributors.
Can I get directions to RKI?
See the contact page an interactive map and contact information for directions
Can I put a crane on a service body mounted on a Dodge truck?
The manufacturer determines what is appropriate to mount on their vehicles. Please contact our factory before installing any RKI product on a Dodge truck.
Can I register my product and find warranty information online?
You can register your product here. Warranty information can be found here.
Can your paddle latches be adjusted?
Yes! You can either contact your local distributor for assistance, or refer to the troubleshooting section of the website for detailed instructions.
Do you offer a service body with a canopy top to go on a single rear wheel truck?
No. Because of weight limitations and restrictions, bodies with canopies are only available on dual rear wheel trucks.
How do I find a distributor in my area?
For immediate information, please the distributor locator here, or contact our sales department . We will be happy to refer you to a distributor in your area.
How do I request warranty service?
Please use our distributor locator to find the nearest distributor to contact for warranty service
How much is my RKI product worth?
Sorry, we cannot provide pricing for the resale of your product. Perhaps your local distributor can assist you.
I lost my key. What do I do?
If you know the key number, you can order a replacement key through your local RKI distributor . If you do not know your key number, contact your local RKI distributor to see if they can identify the key number for you. Some distributors have a set of master key rings to help identify key numbers. If your local distributor cannot identify your key number, the only option the distributor will have is to sell you a replacement lock and key.
I need new shocks for my toolbox. Where do I get them?
Replacement shocks can be purchased through the distributor who sold you your toolbox. If you do not know who you bought it from, you can contact your local distributor or our sales department. We will be happy to refer you to a distributor in your area.
I need parts. Where can I get them?
You can get replacement parts from the distributor you bought your product from. If you do not know who you bought it from, you can use the distributor locator or contact our sales department , and we will refer you to a distributor in your area. The serial number of some products is required so that we can verify the correct parts for the unit.
I want to paint my box to match my truck. Can I order a box in a primer finish?
No. Our boxes are not coated with a primer. RKI uses a tough polyester powder coat finish on our truck boxes and window grilles, available in white or black. It can be lightly scuffed and cleaned (with a cleaner recommended by the automotive paint manufacturer), then apply the automotive paint.
My service body latch won't work right. What do I do?
Please contact your local distributor for assistance. If an RKI paddle latch is defective, we will cover it under our lifetime warranty.
Should I contact RKI or a distributor for technical support?
Start with your distributor. They should be able to get you all the information and support you need.
What are your pick up hours?
In Houston - 11:30 a.m. - 3:00 p.m. CST.
Which headache rack fits on my truck?
To find out which window grille fits your truck, please go to the product section and use the Truck Box Configurator.
What is the bolt-hole pattern for an RKI crane?
The bolt-hole pattern tells the up fitter where to drill holes for crane installation. If the holes are improperly drilled, then the crane will not fit on the body.
Which toolbox fits on my truck?
To find out which toolbox fits your truck, please go to the product section and use the Truck Box Configurator.
What type of hydraulic oil is used in RKI cranes?
DTE26
Where can I purchase RKI products?
RKI products can be purchased through your local RKI distributor. You can use the distributor locator on our website, or contact our sales department, and we will refer you to an RKI distributor in your area.
Why do I need the serial number to order parts?
The serial number from your service body, winch or crane allows us to verify the model and ensure correct parts. Without serial number verification, parts are not guaranteed and are not returnable.
Why shouldn't I mount my cross box with two bolts per side?
Your cross box comes complete with a mounting kit and instructions designed to secure the box to the bed of the truck, while still allowing the truck bed and box to move independently over unlevel terrain. Installing the box with two bolts per side may cause either the box welds or the bed to crack and may void the warranty.